Terms and Conditions for Rabbit Win Casino

Version 1
Last Updated: January 1, 2017

1. Introduction

By accessing or using any part of Rabbit Win Casino’s website (the “Site”) or creating an account, you agree to abide by these Terms and Conditions, the Privacy Policy, all game rules, promotional terms, bonuses, and special offers. Collectively, these are referred to as the “Terms.” Please review the Terms carefully before accepting them. If you do not agree with the Terms, you should not register an account or continue using the Site. Continued use of the Site constitutes automatic acceptance of all Terms. These Terms are effective as of January 1, 2017.

2. Amendments to Terms

2.1 Rabbit Win Casino reserves the right to modify or update the Terms at any time without prior notice to reflect legal, commercial, or customer service improvements. Updated Terms, including their effective dates, will be posted on the Site. It is your responsibility to review and stay informed about the current Terms.
2.2 If you disagree with any changes to the Terms, you may stop using the Site and close your account. Continued use of the Site after changes take effect indicates your acceptance of the updated Terms, regardless of whether you were directly notified.

3. Legal Requirements

3.1 Individuals under 18 years of age are prohibited from registering or using the Site’s services. We may request documentation to verify your age. Using the Site if you are under 18 violates these Terms, and failure to confirm legal age may result in account suspension or denial of services. If you are found to be underage during participation:

• Your account will be closed.
• All transactions during this period will be voided, and funds forfeited.
• Bets placed will be canceled.
• Any winnings earned while underage will be forfeited, and you must return any withdrawn funds upon request.

3.2 Online gambling may be illegal in certain jurisdictions. Rabbit Win Casino does not provide legal advice or guarantee the legality of your use of the Site. You are responsible for ensuring compliance with your local laws, and your use of the Site is at your own discretion and risk.
3.3 By using the Site, you confirm that its services comply with your country’s laws. The Company is not liable for unauthorized or illegal use of the Site.
3.4 Residents or citizens of the Netherlands, Ukraine, France, USA, Georgia, Spain, Italy, and other listed jurisdictions (e.g., China, Hong Kong, Taiwan, Andorra, UAE, Afghanistan, etc.) are prohibited from creating accounts or depositing funds. This list may be updated without notice. Attempting to use the Site from these jurisdictions violates the Terms, leading to account suspension or closure. The Company reserves the right to determine payouts or refunds from blocked accounts.
3.5 You are responsible for reporting and paying any taxes on winnings as required by your country’s laws. If your jurisdiction imposes gambling taxes, you must report winnings or losses to the relevant authorities.

4. Anti-Money Laundering (AML) Compliance

4.1 Rabbit Win Casino strictly adheres to AML guidelines to prevent criminal activity, money laundering, and terrorist financing.
4.2 All players depositing funds are subject to Know Your Customer (KYC) and Due Diligence (DD) procedures. We may request a photo of you with your ID, verified electronically via third-party databases, by phone, or through documentation such as a valid passport, driver’s licence, ID, recent utility bill (within 30 days), bank statement, or proof of payment method ownership (e.g., card photos with the first six and last four digits visible, CVV hidden).
4.3 Additional identity verification may be required before or after deposits. Non-compliance with KYC policies may result in rejected applications or termination of services.
4.4 You are responsible for providing authentic KYC documents. False or misleading information may lead to account suspension or closure.
4.5 As required by the Prevention of Money Laundering Act, we investigate suspicious transactions and may report them to authorities without notifying you. Accounts involved in suspected money laundering or terrorist financing may be suspended, blocked, or closed, with funds withheld as mandated by law.
4.6 We may verify transactions to prevent illegal activities and may request proof of income sources, such as bank statements or payroll records. Failure to provide requested information may result in account suspension or blocked withdrawals.
4.7 Withdrawals must typically use the same payment method as deposits, unless otherwise decided by the Company. If multiple payment methods were used, withdrawals may be split across methods per AML policies. Deposits must be wagered at least three times (x3) before withdrawal (e.g., a €10 deposit requires €30 in bets).
4.8 Suspicious transactions will be reported to financial intelligence units, including details of your identity, deposits, and withdrawals. Accounts may remain blocked until authorities approve their release or a court rules otherwise.
4.9 Funds from criminal, illegal, or fraudulent sources are prohibited. Suspicious activities will be reported, and failure to respond to information requests may lead to account termination.
4.9.1 Anonymous or unverified accounts are prohibited and subject to close scrutiny to establish player identity.
4.9.2 Politically Exposed Persons (PEPs), their family members, or close associates must notify the Company of their status, including those in senior management or political roles within the past year.

5. Account Creation

5.1 To access the Site’s services, you must register an account by providing your email address, name, date of birth, and phone number, and creating a password for future logins.
5.2 Your registered name must match your legal name, and we may request documentation to verify your identity. Failure to provide requested documents may lead to account suspension or permanent closure.
5.3 You must ensure your account information is accurate and update it promptly if changes occur. Non-compliance may result in restrictions or account freezing.
5.4 By registering, you confirm you have no history of gambling addiction and are not part of organizations restricting gambling access (e.g., EGBA, GAMSTOP). If you have such a history, you must stop registration or contact support to close your account. Continuing to use the Site in violation of this clause is at your own risk, and the Company is not liable for resulting losses or consequences.
5.5 For registration assistance, contact support via online chat or [email protected].

6. Duplicate/Multiple Accounts

6.1 Only one account per person, computer, IP address, or phone number is permitted. Additional accounts are considered “Duplicate Accounts” and may be frozen or closed for violating Site rules. To open a new account due to lost access, you must obtain permission from the Company.
6.2 Duplicate Accounts may have all transactions voided, and the Company reserves the right to close them.
6.3 Refunds, winnings, or bonuses from Duplicate Accounts will be forfeited, and withdrawn funds may be reclaimed.
6.4 No refunds or compensation will be provided for funds in Duplicate Accounts, and decisions regarding lost funds are at the Company’s discretion.
6.5 Deliberately creating Duplicate Accounts to exploit bonuses or promotions is prohibited and considered abuse. Initial deposits from such accounts will not be refunded.
6.6 Creating multiple accounts across the Company’s domains is prohibited. All such accounts may be blocked, and funds confiscated.
6.7 If unsure about existing accounts, contact support to verify and avoid violations.

7. Identity Verification

7.1 By using the Site, you confirm:

• You are at least 18 or the legal gambling age in your jurisdiction.
• You own the funds in your account, and all provided information is accurate, current, and matches the name on your payment methods.
• You understand the risk of financial loss and accept responsibility for losses incurred, making no claims against the Company.
• You understand the Site’s practices, game rules, and betting procedures, and agree not to engage in actions that harm the Company’s reputation.

7.2 You authorize us to conduct identity and contact verification checks, including through third-party agencies, which may access public or private databases. You consent to the recording of this data, and third parties will comply with the Data Protection Act.
7.3 Withdrawals may be restricted during verification.
7.4 Providing false or incomplete information is a breach of these Terms, allowing us to close your account or deny services.

8. Username, Password, and Security

8.1 After registration, you must keep your login credentials confidential and not share them intentionally or accidentally. If you lose or forget your details, use the “Remind the Password” feature to recover access.
8.2 You are responsible for all account activities and losses due to third-party access.
8.3 Notify the Company immediately of any unauthorized access or security breaches. The Company is not liable for damages caused by unauthorized account use.

9. Deposits, Credits, and Withdrawals

9.1 To play, you must deposit funds into your account.
9.2 You agree that:

• All deposited funds are from legitimate sources.
• You will not reverse, cancel, or deny transactions to avoid liability.

9.3 Deposits must come from accounts or cards in your name, not from third parties. Violations may result in confiscated winnings and refunded deposits.
9.4 You are responsible for bank charges or commissions for fund returns.
9.5 Only one phone number may be used for SMS deposits, which must be accurate. Deposits via mobile network credit or loans are prohibited, especially with negative balances, and may lead to blacklisting or account blocking.
9.6 Cash payments are not accepted. Third-party organizations may process electronic payments, and you agree to comply with their terms, provided they align with these Terms.
9.7 You must not cancel or reverse transactions and are responsible for compensating the Company for related costs.
9.8 Suspicious or fraudulent deposits, including those using stolen cards, will result in account blocking, payment cancellation, and winnings reclamation. The Company may report fraud to authorities or engage debt collection agencies, and is not liable for unauthorized card use.
9.9 Your account is not a bank account and is not insured or protected by deposit insurance schemes. No interest is earned on funds.
9.10 The Company is not responsible for currency rate fluctuations, including for cryptocurrencies like bitcoin.
9.11 For 1-Click payments, you agree to pay for all ordered goods or services, including taxes and duties. Payments are final upon clicking “Payment,” and you confirm the legality of your actions. The Company is not liable for payment processing issues or bank refusals. You are responsible for complying with Site rules and payment obligations.
9.12 Withdrawals require verified payments and completed KYC checks.
9.13 Withdrawal requirements:

• Your profile must include a verified phone number and email.
• Withdrawals use the deposit method unless unavailable, in which case an alternative may be offered.
• At least one successful deposit within the last 30 days is required, and betting requirements must be met for no-deposit bonuses.
• MasterCard withdrawals are not permitted and will use alternative methods.
• Withdrawals exceeding USD 1,000 (or as required) trigger identity verification, requiring ID, utility bills, and card details (with CVV hidden).
• No unfinished bonus games or free spins can be active.
• Monthly withdrawal limits: USD 40,000 (EUR)/3,000,000 RUB; weekly: USD 10,000 (EUR)/700,000 RUB; daily: USD 2,000 (EUR)/150,000 RUB.
• Only one withdrawal request can be processed at a time.

9.14 Withdrawals not used in gameplay may incur a 20% fee. Live Dealers, Video Poker, Tables, and other games require bets totaling three times the deposit (Live Slots excluded).
9.15 No-deposit bonus withdrawals may have restrictions.
9.16 Withdrawal requests are processed within 36 hours.
9.17 Additional transaction checks may take up to 30 days.

10. Gameplay and Betting Rules

10.1 You are responsible for ensuring the accuracy of transaction details before confirming bets.
10.2 Transaction history is available in the “Cashbox” section.
10.3 Breaching these Terms allows us to refuse transactions partially or fully. Transactions are not accepted until confirmed. Contact support if confirmation is not received.
10.4 Bets can be canceled by contacting support.
10.5 Only one active browser tab is allowed per account during gameplay. Multiple tabs may result in canceled winnings and account blocking.
10.6 A bet is canceled upon receiving cancellation confirmation. Late or unprocessed requests may leave bets active.
10.7 The Site operates on UTC+3:00 for all promotional activities.

11. Collusion, Fraud, and Prohibited Activities

11.1 Prohibited activities include:

• Sharing personal information with third parties.
• Using malicious software, bots, or automated systems.
• Committing fraud, such as using stolen cards.
• Engaging in money laundering or criminal activities.
• Colluding with other players.

11.2 Suspected abuse may lead to the cancellation of winnings and bonuses.
11.3 The Company will investigate and address collusion, with no liability for losses caused by fraudulent activities.
11.4 Report suspected collusion or fraud to support via email or live chat.
11.5 Suspected cheating may result in denied access, account blocking, and no obligation to refund funds. Authorities may be notified.
11.6 Using software for fraudulent or illegal purposes may lead to account suspension or fund withholding.
11.7 Random identity checks may be conducted, with players notified via email.
11.8 Suspected use of prohibited software triggers a 75-day investigation, during which account functionality is restricted.
11.9 Confirmed use of prohibited software may result in account blocking without refunds.

12. Other Prohibited Actions

12.1 Aggressive communication, offensive language, or threatening behavior is prohibited.
12.2 Overloading the Site, using viruses, or sending spam is forbidden. Distorting or deleting Site information is also prohibited.
12.3 The Site is for personal entertainment only. Copying or reproducing Site content without permission is prohibited.
12.4 Attempting to hack or access the Site’s security system may result in termination, account blocking, and law enforcement notification.
12.5 The Company is not liable for losses due to virus attacks or technological malfunctions.
12.6 Selling, transferring, or intentionally losing chips to transfer funds to another player is prohibited.
12.7 The Company may verify winnings with game providers, a process that may take up to 30 days.
12.8 Failure to provide documentation proving no gambling addiction may limit access to games or the Site.

13. Agreement Duration and Termination

13.1 You are responsible for account activity until closure is confirmed.
13.2 The Company may charge fees or debts until closure. Closed or blocked accounts do not receive refunds or bonuses.
13.3 Upon termination, neither party has further obligations.
13.4 Accounts may be closed or blocked without notice if:

• Services are discontinued.
• You are linked to previously deleted or blocked accounts.
• You attempt to hack or use prohibited software.
• The account is used fraudulently or from a prohibited jurisdiction.
• Offensive content is posted.
  Funds will be refunded (less debts) if no violations occurred.

13.5 Accounts inactive for 180 days are deemed “inactive” and charged a €5 monthly fee (or the remaining balance if lower). Fees may change.
13.6 Inactive accounts may be closed with prior notice to your registered email or phone. Funds are transferred to regulators if you do not respond.
13.7 Self-exclusion via online chat lasts 30 days.

14. Site Changes

The Company may update or add services to the Site at its discretion to enhance functionality.

15. System Errors

The Company will address game or system errors promptly but is not liable for equipment or internet provider failures.

16. Errors or Defects

16.1 Errors in payments or bets may occur due to Site malfunctions, such as incorrect winnings calculations or bet values.
16.2 The Company may cancel or limit bets.
16.3 Funds credited in error may be canceled, and winnings or bets made with such funds voided. Withdrawn erroneous funds must be returned upon request.
16.4 The Company, its employees, partners, or suppliers are not liable for losses due to internet-transmitted information leaks.

17. Limitation of Liability

17.1 You use the Site at your own risk.
17.2 The Site operates under these Terms, with no additional warranties. The Company is not liable for implied warranties to the extent permitted by law.
17.3 The Company is not responsible for breaches, damages, or losses, including loss of reputation, revenue, or data, or for third-party site content.
17.4 By registering, you consent to receive promotional offers via phone, email, or SMS. To opt out, contact support or email [email protected].

18. Breach of Terms

18.1 Breaching these Terms requires you to compensate the Company for all costs, including legal fees.
18.2 You agree to indemnify the Company, its partners, and employees against claims, losses, or expenses arising from:

• Breaching these Terms.
• Violating laws or third-party rights.
• Unauthorized use of your account.
• Accepting dishonestly obtained winnings.

18.3 For breaches, the Company may:

• Notify you to cease violations.
• Suspend your account.
• Block your account with or without notice.
• Withdraw payouts, bonuses, or winnings from serious breaches.
  18.4 Non-compliance may result in cancellation of your username and password.

19. Intellectual Property Rights

19.1 Site content is protected by copyright, owned by the Company or licensed from third parties. Materials may be saved or printed for personal, non-commercial use only.
19.2 Using the Site does not grant you intellectual property rights.
19.3 Reproducing or using trademarks, logos, or creative materials without permission is prohibited.
19.4 You are responsible for costs or damages from prohibited actions and must report violations by others.

20. Personal Information

20.1 The Company complies with data protection laws, processing your information per the Privacy Policy.
20.2 By providing information, you consent to its processing for Site purposes or legal obligations.
20.3 Personal data is accessed only by Company employees necessary for service provision.
20.4 Copies of all correspondence are retained for record-keeping.

21. Cookies

The Site uses cookies to enhance functionality, storing small text files on your device for faster logins. Visit www.aboutcookies.org for details on managing cookies. Disabling cookies may limit access to certain Site features.

22. Complaints and Notices

22.1 Contact support before filing a complaint about Site operations.
22.2 In disputes, server records and correspondence serve as final evidence.
22.3 Game outcomes are determined by a random number generator. Server data prevails over device data, and account balances are based on server records. Losses due to errors are not the Company’s responsibility.

23. Interpretation

The English version of these Terms is authoritative, and all interpretations are based on it.

24. Transfer of Rights

The Company may transfer, assign, sublicense, or pledge these Terms to another party, ensuring equivalent or better terms for you.

25. Force Majeure

25.1 The Company is not liable for delays or failures to perform obligations due to uncontrollable events (e.g., natural disasters, wars, network disruptions, or cyberattacks).
25.2 During force majeure, Site access may be restricted, and obligations delayed. The Company will work to resolve issues promptly.

26. Waiver

26.1 Failure to enforce your compliance or exercise our rights does not waive those rights or excuse your obligations.
26.2 Waivers must be in writing and delivered per these Terms.

27. Agreement Validity

If any Term is deemed invalid or unenforceable, it will be severed, and the remaining Terms will remain effective. Invalid terms will be adjusted to reflect the Company’s intent under applicable law.

28. Links

The Site may include links to third-party resources, which are not controlled by the Company. We are not liable for their content, actions, or advertisements. Use these links at your own risk.

29. Bonus Money

29.1 Bonus Description
Bonuses may be awarded for achievements or promotions, with restrictions on no-deposit bonus winnings.

• Maximum sports/cybersports bet: €50/3,225 RUB.
• Maximum bonus: €1,000/60,000 RUB.
• Rules:
  • Bonuses must be activated, and wagering rules reviewed.
  • Bonuses add to your total balance (main + bonus funds).
  • Winnings are credited to the total balance and cannot be withdrawn until wagered.
  • Once wagered, the bonus transfers to the main balance for withdrawal.
  • Some games (e.g., table games, video poker) do not count toward wagering.
  • Only one active bonus is allowed.
  • Bonuses are voided if the balance falls to 5 RUB/€0.2.
  • Bonuses are rewards, not replaceable with compensation.

29.2 Bonus Wagering
Wagering requirements are outlined in bonus terms. Consult support for clarification.

• Maximum bet for wagering or bonus rounds: 150 RUB/€2.
• Exceeding this limit or delaying rounds (e.g., free spins) may lead to account blocking and fund confiscation.
• Sports/cybersports bets with odds ≥1.55 count three times (x3) toward wagering.
• Space Plinko by Veliplay has a 0.1 wagering rate.
• Prohibited slots with active bonuses include Flowers Christmas Edition, Immortal Romance, and others (full list provided).
• Betting over 150 RUB/€2 or playing prohibited games may be considered abuse, leading to winnings confiscation.

29.3 Refund Policy
Bets are non-refundable, as games are virtual and instantly consumed. Real-money bets are deducted immediately and cannot be refunded.

29.4 Bonus Statuses and Prioritization

• Statuses: In Profile (available), Activated (awaiting deposit or credited), Pending Wagering, Wagered, or Canceled.
• Only one bonus can be active. A new bonus can be activated only after the previous one is wagered or canceled.

29.5 Bonus Misuse
Bonuses are for player rewards, not commercial gain. Misuse may lead to bonus restrictions or loss compensation. Examples:

• Example 1: Betting on all roulette numbers or mirror bets to meet wagering requirements.
• Example 2: Making large bets to build balance, then reducing bets for safer wagering.
• Bets exceeding 20% of the bonus amount do not count toward wagering.
• A verified phone number is required for bonuses. Non-compliance may exclude you from the bonus policy.
• The Company may update bonus terms, and players must stay informed.

29.6 The Company may set limits on maximum bonus winnings.